Nordstrom Rack

Nordstrom Rack reviews

Good
Good: 8.7/10
21,740 customers have rated this store since 2014
Customer Certified
Nordstrom Rack
  • Address: 1212 S. Flower St., Suite 300 Los Angeles, CA, 90015, UNITED STATES

Nordstrom Rack ratings

Summary

  • Overall rating
    8.7 /10
  • Would shop here again
    8.9 /10
Shopping Cart Icon

Shopping experience

  • Ease of finding what you’re looking for
    8.5 /10
  • Product selection
    8.5 /10
  • Clarity of product information
    8.6 /10
  • Product availability
    8.7 /10
  • Prices relative to other online retailers
    8.5 /10
  • Design of site
    8.6 /10
  • Shipping charges
    7.5 /10
  • Variety of shipping options
    7.8 /10
  • Charges stated clearly
    8.9 /10
Truck Icon

After order has been received

  • Order tracking
    9.0 /10
  • On time delivery
    8.9 /10
  • Customer support
    8.8 /10
  • Product met expectation
    8.5 /10
Reviews

Customer reviews for Nordstrom Rack

  • 2/10 Review by: Verified customer

    During the time of my checkout, four items timed out and we're not included in my order. Now the remaining four items do not qualify for free shipping. This is a very bad system. You will refund the shipping cost on the second order OR you can...

    Shopping Cart Icon
    Full review
  • 8/10 Review by: Verified customer

    It is very unclear as to when I can expect to receive my items. They are for my son who needs them BY April 22nd, so without having clarification on this, I purchased hoping to receive them on time.

    Shopping Cart Icon

    I emailed about delivery because there was no tracking info available. I was never contacted or responded to. Fortunately my package arrived in time for the event.

    Truck Icon
    Full review
  • 8/10 Review by: liz

    I love the online selection. I appreciate the easy return to the local store.

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Verified customer

    I have shopped Nordstrom Rack before and look forward to shop again

    Shopping Cart Icon
    Full review
  • 8/10 Review by: Verified customer

    My online chat agent, Rosheen, was very helpful and courteous. (Monday night)

    Shopping Cart Icon
    Full review
  • 8/10 Review by: Markus

    I would like to say a word of praise for customer service rep (Nordstrom) Justin Holman for his assistance today.

    Shopping Cart Icon

    well done as usual

    Truck Icon
    Full review
  • 9/10 Review by: Verified customer

    Shipping should be free for customers who are eligible.

    Shopping Cart Icon
    Full review
  • 7/10 Review by: Jfjf

    I don't like how my cart empties btw viewings. I would not cre if items sold out but it is annoying to refill my cart.

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Verified customer

    I've been searching for this suede jacket everywhere. Literally. I fly internationally. And I was smiling ear to ear when I found it at Nordstrom Rack

    Shopping Cart Icon
    Full review
  • 8/10 Review by: Verified customer

    I need to return 2 items but I need a return address. It will not let me print ☝️ one

    Shopping Cart Icon

    Where is my money for my returns. I had a return on my last order.

    Truck Icon
    Full review